Please remember all our frames are made specifically to your order

  Please remember all our frames are bespoke and made specifically to your order we will aim to despatch in 7 to 14 days but please allow up to 28 days for delivery.  If you need them in a hurry for something special, please let us know.            

• These kits only contain a frame, perspex, stretching board, instructions and mount* where shown.

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• To ensure your project matches and fits the frame kit please stitch it on the same fabric as shown in the instructions.  Please check the count of your fabric before stitching as sometimes fabric sold as a certain count actually stitches up small or larger as the count is incorrect.  PLEASE note we make the frames using the measurements taken by us which were used on framing the original piece shown in the magazine, and do not refer to the measurements shown in the magazine.

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• All our frames are bespoke and are made specifically to your order and therefore rules concerning internet selling do not apply.

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•  Please order your kit carefully as we do not offer refunds.**

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• When ordering, please allow up to 28 days for despatch of your frame.

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• Orders cannot be taken by telephone.

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• You can order on~line by adding any item into your shopping basket.  Payment is made using Paypal.  You do not need to sign up to Paypal to use Paypal, and can pay as a "one time user".  Due to problems we have experience with regard to cheques, when paying by cheque, we will not commence work on your order until your cheque has cleared - please allow 28 days from date cheque clears.

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•  A number of our frames can be sent worldwide and where applicable there is an overseas ordering button.  

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• We looked at various on~line payment options and Paypal proved to be the most secure and cost effective option, so we can continue to bring you frames at excellent prices.

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• If you have any worries or concerns about using paypal, please feel free to email us at info@genesisframes.co.uk and we will do everything we can to help you.

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• All UK orders are despatched using recorded delivery. 

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•  If you wish for whatever reason a delivery to be made after a certain date please let us know.  If you are out when the postman calls he will leave a card through your door for you to arrange re-delivery of the parcel.  If you do not collect your parcel within 7 days then it is returned to us.  To ensure that we supply our frames at the very best costs to you, we regret you will have to be responsible for the redelivery fee of the parcel.  If for any reason the postman has not left a card, then you will have to take this matter up direct with your sorting office once you have received your parcel.

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• If for any reason you have any problems with your parcel when it arrives, please accept our apologies.  From time to time things do get damaged in the post.  Please contact us immediately All damages must be reported within 7 days of receipt,  and we will replace the damaged part of the kit. We do not offer refunds.  With regard to the perspex, there is a protective sheet on both sides which needs to be removed.  This is put on by the factory to keep it safe.  But we are happy to help with any queries of problems you may have.

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• Please note to keep costs down, as we appreciate the costs involved, we use recycled cardboard and packing materials.  Unfortunately some customers have objected to us using recycled boxes and we make no apology for doing so, this is not only good for the environment but keeps the cost of the frame as low as possible.

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• We aim to have all framing offers available for a minimum of 12 months, if not longer.  However occasionally the moulding manufacturer we use may decide to discontinue a moulding and we may either have to offer a substitute or withdraw the offer.  The discontinuation of mouldings are beyond our control

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• These kits are not designed for Children, and every care must be taken.  We accept no liability for injury or damage caused when using these kits.  Please dispose of all packing carefully and in a responsible manner and keep all small pieces away from children

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• No warranty is given or implied that any particular item we offer is fit for any particular purpose.  As we have no control over the way our products are used, customers must ascertain for themselves that an item is suitable for the intended purpose.  Our liability in this and any event is strictly limited to the value of the invoiced item concerned. 

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•  Please ensure when ordering you include your name and address.  From time to time we get orders without any personal details and if you have not had your order this could be why.

Have fun, and happy stitching.

Genesis Frames

* Mounts: Please note if the kit is to frame a cover kit  mount then the mount is included on the front of your magazine and not supplied by us.

** On rare occasions the incorrect title may be shown in the magazine, e.g. Christmas Lickle Ted was described as Nativity.  We do not check the magazine and would trust you to apply common sense if the title of the frame offer does not relate in any way to the picture you are stitching.  If you are unsure please quote the page and issue number of the magazine and we will match it up at this end.